Frequently Asked Questions
Delivery
Do you offer free shipping?
Currently, only offer free shipping for order final price over £1000 on both domestic or international orders.
How long will my order take to ship?
Can I collect my order from the store?
Can I track my order?
RETURNS
What is your returns policy?
We will refund any item you are not completely happy with if you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. UK and EU only.
Please return items unused, in their original packaging, with garment tags and any other security devices still attached. If we feel that for any reason the garment has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender and no refund will be given.
How do i return an item?
Can I return an item in-store?
What if I bought my item in-store?
PAYMENTS
How will i know my payment was completed?
You will receive an order confirmation email as soon as your order is placed, which means your order has registered and has been received by us.
what payment methods can i use?
How do i cancel my order?
What currencies do you accept?
APPOINTMENTS
What does this mean?
Speak to our store staff to get the experience of shopping at our store, from anywhere in the world.